Conducted by PIT
, Started on 2025 -
Completed on 2025
Completed
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This study presents a quantitative bibliometric analysis to map the intellectual and conceptual landscape
of User Experience (UX) and its impact on Information Systems (IS), with a specific focus on usability
evaluation and user satisfaction. The research addresses the recognized fragmentation of UX-IS literature
across disciplines by systematically examining global productivity, thematic evolution, and collaborative
structures from 1965 to 2025. Data were retrieved from the Scopus database, and analysis, encompassing
performance and science mapping, was conducted using Biblioshiny/Bibliometrix. The findings reveal an
exponential growth in scholarly output since the early 2000s, with Lecture Notes in Computer Science
(LNCS) serving as the dominant publication venue, underscoring the field's strong affiliation with computer
science conferences. Geographically, research is concentrated in the USA and China, with a healthy balance
of strong domestic research and active international collaboration. Conceptually, the field is defined by the
core lexicon of Information Systems, Human-Computer Interaction (HCI), and User Interfaces. A significant
user-centered paradigm shift is evident, as research focus has moved from technical infrastructure (pre-
2005) to user-centric terms (post-2005), with recent themes including chatbots and Artificial Intelligence.
The intellectual structure is mature and stable: usability evaluation and heuristic evaluation are identified
as Motor Themes (high centrality and impact), serving as the foundational methodological core,while
Information Systems, User Interfaces, and HCI are Basic Themes that form the enduring conceptual
backbone of the domain. This analysis validates the field's definitive shift toward user-centered design,
guided by the rigorous assessment of usability.