Conducted by BIPSU
, Started on 2014 -
Completed on 2014
Completed
Copyrighted
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The study generally aimed to develop a curriculum based on call center skills. This utilized
quantitative-qualitative research design with selected students, teachers and administrators as
respondents. Respondents’ perceptions on call center agents were high. The ability to follow
specific instructions was perceived high. The development of a learning module was rated
high. Ten issues and concerns on curriculum integration were rated average. The teachers
perceived the call center industry very positively. Majority had knowledge about call center or
business process outsourcing and perceived the call center industry and the call center agent
positively with the former as a business enterprise and the latter as the person in-charge of
the job.